Privacy Policy & PAIA Information

Bonne Esperance Boutique Guest House (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), South Africa’s data protection legislation.

This policy explains how we collect, use, and protect your information when you visit our website, make a booking, or contact us.


Personal Information We Collect
We may collect the following information:

  • Name and contact details (email, phone number, address)
  • Booking and reservation details
  • Payment information (processed securely via third-party payment providers)
  • Communication history (emails, enquiries, requests)
  • Technical data such as IP address, browser type, and website usage (cookies)

How We Use Your Information
We use your personal information to:

  • process and manage bookings
  • communicate with you regarding your stay
  • provide guest services and support
  • comply with legal obligations
  • improve our website and guest experience

Sharing of Information
We do not sell your personal information.

We may share information only when necessary with:

  • trusted booking platforms and payment processors
  • service providers assisting with operations
  • legal or regulatory authorities if required by law

Cookies
Our website uses cookies to improve functionality and understand website usage. You may disable cookies in your browser settings if preferred.

Data Security
We take appropriate technical and organisational measures to protect your personal information. However, no online transmission can be guaranteed as completely secure.

Your Rights
Under POPIA, you have the right to:

  • request access to your personal information
  • request correction or deletion of your data
  • object to certain forms of processing
  • To exercise these rights, please contact us directly.

PAIA (Access to Information)
In terms of the Promotion of Access to Information Act (PAIA), you may request access to records held by Bonne Esperance Boutique Guest House.

Requests must be submitted in writing to our Information Officer:

Email: [email protected]
Address: 17 van Riebeeck Street, Stellenbosch, 7600, South Africa

A formal PAIA Manual is available upon request and outlines the full procedure for accessing records.